Accident Repairs
Non-fault accident repairs
Newbridge Accident Repair Centre carries out insurance-approved accident repairs on all makes and models at our sites in Basildon, Dartford and Sydenham. If the accident wasn't your fault, ring us before you ring your insurer.
We claim the cost from the other driver's insurer, so nothing goes through your own policy. Our claims team handles the whole claim, and you get a replacement car similar to yours while we repair yours. If your car can't be driven, we can recover it.
What you get
No excess to pay, and your no claims bonus stays as it is. Independent engineers inspect the car and agree the repair cost, or give you a fair written valuation if it isn't worth repairing. We pursue any compensation you're owed, valet the car before it comes back to you, and guarantee the repair for as long as you own it.
Accident your fault?
Call us anyway. We'll give you an estimate, send it to your insurer and get the repair approved before we start. We'll also put £150 towards your excess, and if your insurer doesn't give you a courtesy car, we may be able to lend you one from our own fleet.
Where your car is repaired is your choice. Some policies add an extra excess or hold back the courtesy car if you don't use the insurer's approved garage, so check yours and tell your insurer you're using Newbridge before any work starts.
Why Newbridge
We've been insurance approved and members of the VBRA since 2005, and our Sydenham and Dartford sites hold the BSI Kitemark for vehicle damage repair, checked by independent audit. One estimate is all you need, we handle the claim from beginning to end, and every repair has a lifetime guarantee.
Questions
01Should I call my insurer or Newbridge first?
If it wasn't your fault, call us first. We claim against the other driver's insurer, so you don't pay an excess or claim on your own policy. Most policies still say you must tell your insurer about any accident, so let them know it happened. If it was your fault, the claim goes through your insurer, but you can still have the car repaired by us.
02Will I have to pay my excess?
Not on a non-fault claim, because the costs are recovered from the other driver's insurer. On an at-fault claim your policy excess applies, but we put £150 towards it. Your excess is on your policy schedule, and it can be higher if you use a repairer outside your insurer's approved list.
03Will I get a courtesy car?
On a non-fault claim, yes: a replacement similar to yours at no cost to you. On an at-fault claim it depends on your policy, and many include one. If yours doesn't, we may be able to lend you a car from our own fleet, so mention it when you book the repair.
04What if my car can't be driven?
We offer recovery. Ring your nearest site and we'll arrange to bring the car in: Basildon on 01268 590 722, Dartford on 01322 930 719 or Sydenham on 020 8659 2221.
05What happens if my car isn't worth repairing?
The insurer will usually write it off and settle the claim on its value. On a non-fault claim, an independent engineer gives you a fair written valuation. A written-off car that can go back on the road is recorded as Cat S or Cat N, and that category shows on history checks.
06How long does the lifetime guarantee last?
For as long as you own the car. It covers the repair work we carried out, so if something we fixed isn't right months or years later, contact the site that did the job. Because the guarantee is tied to you owning the car, it ends when you sell it.