Accident repair centre in Basildon, Essex

How to find our accident repair centre in Basildon

We're in the north-east of Basildon, on the Burnt Mills Industrial Estate off Courtauld Road. The A132 passes the estate (it's called East Mayne at this end and Nevendon Road further north), and the A127 Southend Arterial Road is only a short drive away. Coming from Wickford, Billericay or Rayleigh, you won't need to go through the town centre.

From Wickford, come south on the A132 (Golden Jubilee Way, then Nevendon Road) onto East Mayne. From Rayleigh, pick up the A127 westbound at the Rayleigh Weir and leave it at the A132 after about 4 miles. From Billericay, take the A129 Southend Road, then Hardings Elms Road and Pipps Hill Road North to join the A127 eastbound, and come off at the A132. The last turn is the same for everyone: Courtauld Road, into the estate.

Address, phone and opening hours

• Address: Newbridge House, Swinbourne Road, Basildon SS13 1EF
• Phone: 01268 590 722
• Email: contact@newbridgearc.com
• Opening hours: Monday to Friday, 8am to 5.30pm. Closed at weekends.

You don't have to drive over to get a price. Send photos of the damage through our online quote form, or ask for a mobile estimate and someone will come out to see the car.

Car body repairs at our Basildon, Essex workshop

Every Newbridge service is available at Basildon:

• Accident repairs after fault and non-fault accidents, with us dealing with your insurer on the estimate and approval
• Non-fault accident claims, where we claim from the other driver's insurer so nothing goes on your own policy
• Minor car repairs, covering dents, scratches, scuffed bumpers, stone chips and smart repairs
• Express repairs, which fast-track small jobs through the workshop
• Alloy wheel refurbishment for kerb damage, scuffs, corrosion and peeling lacquer, on painted and diamond cut wheels, plus colour changes
• Paint repairs, matched to your car's paint code and blended into the neighbouring panels
• Lease return repairs, plus de-fleet work for businesses sending back several vehicles at once, taxis and dual-control learner cars included

Newbridge has been insurance approved since 2005 and is a member of the VBRA (Vehicle Builders and Repairers Association), and every repair has a lifetime guarantee for as long as you own the car. Our Dartford and Sydenham sites hold the BSI Kitemark for Vehicle Damage Repair, the British Standards Institution's certification for bodyshops, which is checked by independent audit.

After an accident on the A127, A13, A130 or A132

The A127 runs along the top of Basildon and the A13 along the bottom, past Vange and Pitsea. The A132 heads north to Wickford and the A130 goes up towards Chelmsford. If you've had a bump on any of them, this is the order to do things in:

1. Stop. If anyone is hurt or the road is blocked, call 999.
2. Swap names, addresses, vehicle registrations and insurance details with the other driver.
3. If you couldn't swap details at the scene, report the accident to the police as soon as possible, and within 24 hours.
4. If it wasn't your fault, ring us on 01268 590 722 before you call your insurer.

Our guide to what to do after an accident on the A127 or A13 goes into more detail.

Non-fault claims and courtesy cars in Basildon

When someone else caused the accident, our claims handling team takes the claim to their insurer and recovers the costs from them. Nothing goes through your own policy. In practice that means:

• a replacement car similar to yours while your car is repaired, at no cost to you
• no excess to pay
• no effect on your no claims bonus
• independent insurance engineers inspect the car and agree the repair costs, or give a fair written valuation if it isn't economical to repair
• we chase any compensation you're owed

If the accident was your fault, you'll claim on your own insurance and we'll handle the insurer for you: we send our estimate, get approval and repair the car. We'll also put £150 towards your excess. If your insurer doesn't give you a courtesy car, we may be able to lend you one from our own fleet.

You can choose where your car is repaired, even when your insurer has its own approved garage. Read the policy first, though. Some charge an extra excess, cap what they'll pay or won't provide a courtesy car if you go elsewhere, so tell your insurer you're using Newbridge before any work starts.

Collection and delivery

If getting the car to us is awkward, we can collect it and bring it back when the work is finished. We collect and deliver anywhere within 20 miles of the workshop, which takes in Wickford, Billericay, Rayleigh, Benfleet, Canvey Island and Brentwood. Mention it when you book, along with where the car will be. If the car can't be driven, we can recover it to the workshop instead. Whichever way it arrives, every car is valeted before it comes back to you.

Areas we cover from Basildon

Close to the workshop, we cover Pitsea, Vange, Nevendon, Bowers Gifford, Laindon and Langdon Hills, as well as Basildon itself. Further out, we also cover Benfleet, Canvey Island and Brentwood.

Three nearby towns have their own pages with directions and local details: car body repairs for Wickford, Billericay and Rayleigh. If you're in Kent or South London, our Dartford and Sydenham sites will be nearer.

What Basildon customers say

The Basildon site has more Google reviews than either of our other two sites. Read the Basildon reviews on Google before you book.